By John H. Clarke, Janet E Newman, Nick Smith, Elizabeth Vidler, Louise Westmarland
Political, well known and educational debates have swirled round the thought of citizen as a client of public companies, with public carrier reform more and more geared in the direction of a shopper society. This leading edge booklet attracts on unique study with these humans within the front-line of the reforms -staff, managers and clients of public companies - to discover their responses to this flip to consumerism. targeting health and wellbeing, policing and social care, it vividly brings to lifestyles the contentious and stricken relationships among govt, companies and clients. growing Citizen shoppers explores quite a number theoretical, political, coverage and perform matters that come up within the shift in the direction of consumerism.It attracts on contemporary controversies approximately selection in public providers to convey them in accordance with the studies and expectancies of a shopper society. It deals a clean and demanding use of well known understandings of the relationships among humans and companies to argue for a version of publicness in accordance with interdependence, appreciate and partnership instead of selection.
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Additional info for Creating Citizen-Consumers: Changing Publics and Changing Public Services
In the absence of money, it is not clear what other mode of power can ensure the realisation (or enforcement) of choice in public services. We will return to this question of power later. In our name? The citizen-consumer as governmental project Earlier in this chapter we highlighted the importance of understanding consumerism in the context of particular national formations, and posed the question as to whether New Labour simply represented a continuance of the generic New Right project of neo-liberal governance, or whether it has to be understood as a specific political and governmental project with its own inherent tensions and instabilities.
Victory had required strong centralised institutions, and not surprisingly it was through centralised state direction that the immediate post-war Government chose to win the peace. This developed a strong sense of the value of public services in building a fair and prosperous society. The structures created in the 1940s may now require change, but the values of equity and opportunity for all will be sustained. The challenges and demands on today’s public services are very different from those post-war years.
Some forces and conflicts may be engaged with and appropriated (as we shall see ‘diversity’ is a crucial symbolic resource for New Labour), while others are dismissed to the past, or de-mobilised as redundant. Some voicings (figures, languages, ways of speaking) are taken up, others dropped or disdained. In the process, the political and governmental project aims to construct a direction out of the conjuncture (‘modernisation’), assemble the economic and social forces necessary to realise it, create the powers and institutional arrangements to make it come true – and manage the work of micro-political calculation to sustain the political rule that enables the work of the governmental transformation.
Creating Citizen-Consumers: Changing Publics and Changing Public Services by John H. Clarke, Janet E Newman, Nick Smith, Elizabeth Vidler, Louise Westmarland
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